A few years ago CUES published a report with the help of Decision Strategies International entitled 2010 Scenarios for Credit Unions. If you can get a copy, I highly recommend reading it. One of the scenarios involved rampant disintermediation of financial services. Or in other words unbundling (unlike the cable and telco companies are trying to do with their services) of services to best of breed providers. I believe we are on the cusp of this in the financial services world with more and more non-traditional financial companies entering the financial services arena with unique and compelling services. Might I say, unique and compelling services that can make the financial lives of consumers easier. Last week, I was reading my Springwise trend spotting email and there was another fine example in Facecard. An offering directly targeted to young consumers. You might want to check out their YouTube videos. I am hoping Jim Bruene does a review on Facecard. Something to think about as you enter your 2009 planning sessions.
Mary Arnold on September 19th, 2008 at 03:37 PM
Thanks so much for recommending the 2010 report. It just so happens that we have a survey open until Sept. 22 for input into a new 2015 report. I posted a link and details today on CUES Skybox at http://cuesskybox.typepad.com/skybox/2008/09/by-mary-arnold.html . I hope you and some of your readers will take part!
Doug on September 19th, 2008 at 09:58 PM
Mary… you are welcome and thanks for the link to the survey. I just completed mine yesterday. Interesting study. I thought the questions in this survey were thought provoking.
Mary Arnold on September 22nd, 2008 at 12:41 PM
Doug, thanks for completing the survey. We just extended the deadline until Sept. 24 for anyone else who would like to participate.